We want you to be happy with your purchase, and for that reason we offer a 120-Day Money Back Guarantee, FREE Layer Exchanges for 120 days, Unlimited Layer Exchanges for life for a nominal fee, a 25-Year Mattress Warranty, and a 2-Year Wood Warranty.
Within 120 days of purchase, you will be responsible for shipping both ways. After 120 days, we will charge a nominal fee for Layer Exchanges, shipping in the continental USA included. See Terms & Conditions for details. To process a Layer Exchange, simply fill out this form and we will order you a new layer. Once you receive your new layer, please roll up the old layer in the packaging your new layer came in, following the requirements as laid out in the Terms & Conditions, and contact us to request a pickup. Print out the pickup ticket from the email we will send you and attach it to the outside plastic for UPS Ground pickup.
Without providing your receipt, and a credit card for a hold insuring the old layers are returned, we may not be able to process your layer exchange. Please Email receipt to email@example.com.
Return layers must be returned within 30 days to avoid being charged for them.
When you get your exchange layers, please email at firstname.lastname@example.org Subject: Layer Exchange. Email us the size and what is in each package you are returning so we can send you a shipping label to return the old layers.
*We can't be responsible for lost or stolen packages. If you are concerned, please pay $5 for a required signature.