We want you to be happy with your purchase, and for that reason we offer a 120-Day Money Back Guarantee, FREE Layer Exchanges for 120 days, Unlimited Layer Exchanges for life for a nominal fee, a 25-Year Mattress Warranty, and a 2-Year Wood Warranty.
Within 120 days of receiving your mattress, we will exchange layers with you. You will be responsible for shipping and handling both ways, $99 a box to send you a new layer and $99 for you to return the old layers for a total of $198. Please note: You can put 2 TXL's 38x80 or 2 Split queens 30x80, 1 Queen 60x80, 1 King 76x80 all for the same price. This product has to be ordered alone.
After 120 days, we will charge a nominal fee for Layer Exchanges, along with the shipping charges. See Terms & Conditions for details.
To process a Layer Exchange, simply fill out this form, we will send you a invoice for the shipping, and we will order you a new layer. Once you receive your new layer, please roll up the old layer in the packaging your new layer came in, following the requirements as laid out in the Terms & Conditions, and contact us to request a pickup within 30 days to avoid credit card charges for extra layers. Print out the pickup ticket from the email we will send you and attach it to the outside plastic for UPS Ground pickup.
Without providing your receipt, paying for shipping, and authorizing a hold, we may not be able to process your layer exchange.
Please email your receipt to Office@MotherOfAllBeds.com
Return layers must be returned within 30 days to avoid being charged for them.
When you get your exchange layers, please email at firstname.lastname@example.org Subject: Layer Exchange. Email us the size and what is in each package you are returning so we can send you a shipping label to return the old layers.
*We can't be responsible for lost or stolen packages. If you are concerned, please pay $5 for a required signature.