We want you to be happy with your purchase, and for that reason we offer FREE Layer Exchanges for 120 days. Unlimited Layer Exchanges for LIFE for a nominal fee, a 25-Year Mattress Warranty, and a 2-Year Wood Warranty.
Within 120 days of receiving your mattress, we will exchange layers with you. You will be responsible for shipping and handling which is $99 for one whole layer or 2 half layers.
After 120 days, we will charge a nominal fee for Layer Exchanges, along with the shipping charges.
To process a Layer Exchange, simply fill out this form, and we will order you a new layer. Once you receive your new layer. Please roll up the old layer in the packaging your new layer came in. Whole layers, rolled up as tight as you can get them then fold them over to be the smallest package possible. Contact us by email at OzarkMountainOrganicBeds@Gmail.com, to request a pickup within 30 days to avoid credit card charges for extra layers. Print out the pickup ticket from the email we will send you and attach it to the outside plastic for UPS Ground pickup.
Without providing your receipt, paying for shipping, we may not be able to process your layer exchange.
Please email your receipt to OzarkMountainOrganicBeds@gmail.com
*We can't be responsible for lost or stolen packages. If you are concerned, please pay $5 for a required signature.