We want you to be happy with your purchase, and for that reason we offer a 120-Day Money Back Guarantee, FREE Layer Exchanges for 120 days, Unlimited Layer Exchanges for life for a nominal fee, a 25-Year Mattress Warranty, and a 2-Year Wood Warranty.
Within 120 days of purchase, you will be responsible for shipping both ways. After 120 days, we will charge a nominal fee for Layer Exchanges, along with the shipping charges. See Terms & Conditions for details. To process a Layer Exchange, simply fill out this form and we will order you a new layer. Once you receive your new layer, please roll up the old layer in the packaging your new layer came in, following the requirements as laid out in the Terms & Conditions, and contact us to request a pickup. Print out the pickup ticket from the email we will send you and attach it to the outside plastic for FedEx Ground pickup.
Without providing your receipt we may not be able to process your layer exchange.